Frequently asked questions

A. The PRIVILEGES CLUB is a loyalty programme that recognises and rewards customers who shop and dine at retail brands operated by M.H. Alshaya Co.

A. The PRIVILEGES CLUB rewards you for shopping and dining at Alshaya stores and restaurants, in several ways: by updating you about new offers and promotions from your favorite brands and also by sending you exclusive offers on products from your favorite brands; tailored just for you.

A. Anyone who lives in one of the countries PRIVILEGES CLUB is available in. The member must register with a valid mobile number. You also need to have a valid civil / national ID in your country of registration.

A. The programme is currently available in United Arab Emirates, Saudi Arabia, Bahrain and Oman.

A. You can use your PRIVILEGES CLUB card in any country the programme is live in. You may present your card while shopping and dining in any participating Alshaya store.

A. Currently, you cannot use your card in Starbucks.

A. Yes, all you need to register for the PRIVILEGES CLUB is your email address and mobile number. We take our privacy policy very seriously. To read our privacy policy, please visit

A. We would love to hear your feedback. If you have any queries, complaints, or suggestions, you can share them with us by getting in touch with the Alshaya Customer Service in your country.

A. You can delete your account by contacting Alshaya Customer Service in your country.

A. The Privileges Club app closed on 14 March 2021 as part of a general review. But you can still access the Club with a Privileges Club card. If you do not have a card, please visit your nearest Alshaya store and our colleagues will be happy to help you.

A. No. Only the app closed on 14 March 2021. You can still use PRIVILEGES CLUB with a card. The Privileges Club will continue to operate as normal.

A. Visit any of our stores and our colleagues will be happy to provide you with a card which will be updated with all your current details.