Frequently asked questions


A. The PRIVILEGES CLUB is the new loyalty programme that recognises and rewards customers who shop and dine at the 80+ global retail brands operated by M.H. Alshaya Co.

Q. How does the PRIVILEGES CLUB work?

A. The PRIVILEGES CLUB rewards you for shopping and dining at Alshaya stores and restaurants, in several ways: through Monthly and Super Draws; by offering you shopping, dining and lifestyle offers and experiences that are tailored for you; and by unlocking priority access to sales and promotions.

Q. Who can join the PRIVILEGES CLUB?

A. Anyone who lives in one of the countries PRIVILEGES CLUB is available in. The member has to register with a valid mobile number. However, to claim prizes from PRIVILEGES CLUB’s Monthly and Super Draws you need to have a valid civil / national ID in your country of registration.

Q. In what countries is the PRIVILEGS CLUB available?

A. The programme is currently available in Kuwait, Kingdom of Saudi Arabia, United Arab Emirates, Bahrain and Oman.

Q. Can I use my PRIVILEGES CLUB card or app in other countries besides my country of registration?

A. You can use your PRIVILEGES CLUB card or app in any country the programme is live in. You may present your card or app while shopping and dining in any participating Alshaya store to collect draw entries.

Q. I have shopped a lot in UAE, but my country of registration is Kuwait. Can I win in the UAE draw?

A. Your draw entries will only be counted in your country of registration.

Q. Can I use PRIVILEGES CLUB in Starbucks?

A. Currently, you cannot use your card or app in Starbucks. However, in Kuwait only, customers who use ‘My Starbucks Rewards’ app or card to pay in Starbucks, will have the chance to collect draw entries. To ensure entries are counted, make sure you use the same mobile number for both programmes.

Q. Do I get points every time I shop? How do I redeem my points?

A. The PRIVILEGES CLUB is not based on points. It rewards you for just being you. The PRIVILEGES CLUB offers you a range of choices and benefits that you can unlock by shopping in any of our 70+ brands.

  • For every cumulative KD 5 spent in Kuwait you automatically get one entry into the Monthly Draw. For every KD 1,000 spent for a full quarter, you get one entry into the Super Draw.
  • In Oman and Bahrain, for every OR 6 or BD 6 spent you get one entry to the Monthly Draw. For every OR 1200 or BD 1200 spent for a full quarter, you get one entry into the Super Draw.
  • In UAE for every AED 60 spent, you get one entry to the Monthly Draw. And for every AED 12000 spent for a full quarter, you get one entry into the Super Draw.

Q. How often are the draws?

A. The Monthly Draw is once every month and the Super Draw is once every six months.

Q. How is the PRIVILEGES CLUB personalised to me? How will you make me feel special?

A. When you select your favourite brands in the mobile app, you let us know your lifestyle preferences - where you like to shop and dine. Based on this, we create special offers and promotions only for you.

Q. Is my personal information safe?

A. Yes, all you need to register for the PRIVILEGES CLUB is your email address and mobile number. The privacy settings on the app are customisable and your information is secure. We take our privacy policy very seriously. To read our privacy policy, please visit or refer to the privacy policy section in the app.

Q. How will I know if I win in one of the draws

A. The PRIVILEGES CLUB app will immediately notify you if you win in any of the draws. Alternatively you can also view the list of all winners under the Monthly Draw and Super Draw tabs in the app or on the website.

Q. What if I have queries, complaints or suggestions ?

A. We would love to hear your feedback. If you have any queries, complaints or suggestions, you can share them with us either through the mobile app or by getting in touch with the Alshaya Customer Service in your country.

Q. Can I turn off notifications in my PRIVILEGES CLUB app?

A. Yes, you can. Just log on to the app, turn off notifications in the My Preferences option in the My Account tab.

Q. How can I delete my account?

A. You can delete your account by contacting Alshaya Customer Service in your country.