Frequently asked questions


A. The PRIVILEGES CLUB is a loyalty programme that recognises and rewards customers who shop and dine at retail brands operated by M.H. Alshaya Co.

Q. How does the PRIVILEGES CLUB work?

A. The PRIVILEGES CLUB rewards you for shopping and dining at Alshaya stores and restaurants, in several ways: by updating you about new offers and promotions from your favorite brands and also by sending you exclusive offers on products from your favorite brands; tailored just for you.

Q. Who can join the PRIVILEGES CLUB?

A. Anyone who lives in one of the countries PRIVILEGES CLUB is available in. The member must register with a valid mobile number. You also need to have a valid civil / national ID in your country of registration.

Q. In what countries is the PRIVILEGS CLUB available?

A. The programme is currently available in Kuwait, United Arab Emirates, Kingdom of Saudi Arabia, Qatar, Bahrain and Oman.

Q. Can I use my PRIVILEGES CLUB card in other countries besides my country of registration?

A. You can use your PRIVILEGES CLUB card in any country the programme is live in. You may present your card while shopping and dining in any participating Alshaya store.

Q. Can I use PRIVILEGES CLUB in Starbucks?

A. Currently, you cannot use your card in Starbucks.

Q. Is my personal information safe?

A. Yes, all you need to register for the PRIVILEGES CLUB is your email address and mobile number. We take our privacy policy very seriously. To read our privacy policy, please visit

Q. What if I have queries, complaints or suggestions?

A. We would love to hear your feedback. If you have any queries, complaints, or suggestions, you can share them with us by getting in touch with the Alshaya Customer Service in your country.

Q. How can I delete my account?

A. You can delete your account by contacting Alshaya Customer Service in your country.

Q. Why does my Privileges Club app no longer work?

A. The Privileges Club app closed on 14 March as part of a general review. But you can still access the Club with a Privileges Club card. If you do not have a card, please visit your nearest Alshaya store and our colleagues will be happy to help you.


A. No. Only the app closed on 14 March. You can still use PRIVILEGES CLUB with a card. The Privileges Club will continue to operate as normal.

Q. I don’t have a card, what should I do?

A. Visit any of our stores and our colleagues will be happy to provide you with a card which will be updated with all your current details.