The Alshaya Card

Gifting made easy with the Alshaya Card

Let your loved ones enjoy the freedom of choice of nearly 90 brands with the Alshaya Card[1] - the perfect gift for your friends, colleagues and loved ones. Take the Alshaya experience to an all new level and enjoy the flexibility of shopping and dining when you use your Alshaya Card at your favourite store, restaurant or café.

Whether it’s a birthday, special occasion, or a simple thank you, we’ve got a range of cards to choose from, including the classic blue Alshaya Card and different special occasion gift cards.

The Alshaya Card

The perfect corporate gift

Thank your clients, recognise your employees or reward your customers

Many companies have already discovered how the Alshaya Card is ideal for corporate gifting and employee incentives. For details on how to place an order, contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Flexibility of refunds

The Alshaya Card[2] is also used to give refunds, in line with our Exchange & Refund Policy. You can then spend the refunded amount at your leisure over the next 12 months in any Alshaya store, restaurant or café in the country of issue; not just at the store you purchased from.

[1]The Alshaya Card is available across the Middle East and North Africa.
[2]In KSA and Qatar, the Card is only used as a Gift Card.

 

Frequently Asked Questions

Where can I purchase the Alshaya Card?

If you are looking for a gift card for family, friends or loved ones, you can buy one at your nearest Alshaya store, restaurant or café. You can locate the brands in your country by clicking here.

How can I purchase the Alshaya Card for Corporate gifting?

If you are looking for a way to reward your employees or clients with Alshaya Cards, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call our Customer Contact Centre.

Where can I use my Alshaya Card?

The Alshaya Card can be used at any of Alshaya Group's stores, restaurants or cafés. For a list of brand stores in your country, click here.

What is the limit on my Card?

The Alshaya Card offers you the freedom to purchase from any Alshaya store, restaurant or café, with no maximum top up limit. The minimum amount to load a card is KD 5 (or equivalent).

How long is my Card valid for?

Your Alshaya Card is valid for a year from the date it was last topped up. The validity of the card is automatically extended for another year once your card is recharged at any Alshaya store.

Can my Card be used in different countries?

Your Alshaya Card can only be used in stores, restaurants or cafés operated in the country of issue, and in the local currency denomination.

How do I check the balance on my Card?

Your card balance and validity can be verified at any Alshaya store, restaurant or café, or by calling our Customer Contact Centre.

How many times can I use my Card?

Your Alshaya Card can be used for an unlimited number of times until the balance limit on the card expires.

If you wish to continue using your Card, you can top it up at your nearest Alshaya store.

Can I redeem my Alshaya Card for cash?

No, the Alshaya Card cannot be redeemed for cash.

Can I get a replacement if my Card is lost or stolen?

Sorry, Alshaya does not hold any responsibility for lost, damaged, stolen or unauthorised use of your Card.

Do I get entries into the Privileges Club draw when I use my Alshaya Card?

Yes, you obtain entries into the Privileges Club draw to the value transacted; regardless if the mode of payment is your Alshaya Card or any other payment tool.

Make sure to present your Privileges Club card or app to the cashier to obtain the entries. For more details on the Privileges Club, click here.

My Alshaya Card is already expired. How do I activate it?

  • If there is no balance left on your Card, you can purchase a new one at any Alshaya store, restaurant, or cafe near you.
  • If you are unsure of the balance on your Card, call our Customer Contact Centre and they will be able to help you.
  • If you have a remaining balance and wish to continue using your Card, you can request our Contact Centre agent for a validity extension, which will then let you use your Card for a period of 90 days.
  • If you choose to top up your Card with any amount, your Card’s validity will be extended for a year.