Retail and food brands operated by M.H. Alshaya in the UAE and Kuwait have been recognised for their commitment to great customer service and experiences by Service Hero, the region's only consumer-powered customer satisfaction index.
Alshaya brands won three Service Hero awards, including Best Service Provider in the Dining category for The Cheesecake Factory in UAE and Kuwait. In the Clothes and Accessories category, H&M won in the UAE and American Eagle in Kuwait.
"Winning Service Hero awards is special, because they are voted for by our customers. These awards recognise our commitment to ensuring the most memorable customer service experiences for our customers when they shop and dine at our stores, restaurants and cafes," said Mona Dabbah, Director of Group Customer Services at Alshaya. "They are also a testimony to the dedication and achievement of our people who strive to win our customers' satisfaction."
The Service Hero Index gathered views from more than 24,000 respondents across 15 categories in the UAE and Kuwait: cafés, casual dining, fast food, new car sale, car service, clothes, electronics, home furniture, retail banks, Islamic Banks, ISP, mobile operators, private hospitals, regional Arab airlines, and supermarkets. Each industry category was measured on a ten-point scale across eight service dimensions: reliability, speed, product quality, staff quality, value for money, location, call center and website quality.
Faten Abu-Ghazaleh, Service Hero President said: "These awards celebrate top performing companies that have succeeded in understanding their consumer's needs, but more importantly, were able to reflect that understanding by delivering a customer focused, unique and differentiated service."
Alshaya's Group Customer Services team operate a range of programmes to understand customers' needs, enhance service levels and continuously improve the in-store experience. The team operates a range of customer feedback channels to listen and respond to customer enquiries and concerns.