Two brands operated by retail franchise operator M.H. Alshaya, Starbucks and Babel, have been recognised for their commitment to providing world-class customer service in Kuwait’s Public Relations Association’s annual awards.
The awards, under the patronage of HH the Amir Sheikh Sabah Al Ahmad Al Jaber Al Sabah, saw Starbucks win awards for ‘Excellence in Customer Service’, for best practices in providing customer service in the café category; and ‘Excellence in Sustainability and Corporate Social Responsibility’. Babel won an award for ‘Excellence in Website Services.’ The awards highlight the brands’ ability to follow up on customer feedback in a quick and effective way.
An Alshaya representative received the award from Her Excellency Hind Al-Sabih, Minister of Social Affairs and Labour and Minister of State for Economic Affairs, at a ceremony also attended by Sheikh Khalid Al Abdullah Al Sabah, Head of Amiri Protocols, and Jamal Al Nasrullah, Head of Kuwait’s Public Relations Association.
Kuwait’s Public Relations Association aims to recognise excellent customer service across the public and private sectors.
Mona Dabbah, Alshaya’s Customer Service Director, said: “We’re proud and delighted that our efforts to put our customer at the heart of our business have been recognised in this way. Our culture at Alshaya is built on listening to our customers and ensuring their satisfaction. Delivering the highest levels of customer service at every touchpoint is our top priority.”
Alshaya operates more than 3,900 stores for nearly 90 of the world’s best-known and best-loved brands, including Starbucks, H&M, Mothercare, Debenhams, The Cheesecake Factory, Victoria’s Secret, and Boots, and Pottery Barn across the Middle East, North Africa, Russia, Turkey and Europe. The company’s Contact Centre manages a broader customer service offering that builds connections with the customers of all the brands that the company operates, 365 days a year.