Alshaya named most customer-friendly retailer in Dubai for its commitment to customers

Dubai, 30 April 2015: M.H. Alshaya Co., one of the world’s leading international retail franchise companies, has been named as the most customer-friendly Retail Company by the Department of Economic Development in Dubai (DED) in its third annual Consumer Friendliness Index, which shows the most customer-friendly retailers in the emirate.

The Index celebrates retailers from seven sectors, who demonstrated their commitment to customer satisfaction throughout 2014. Alshaya was named as winner in the Retail Stores Category for strong customer satisfaction levels and after-sales services.

Collecting the award on behalf of the company, Mr Ayman Abdullatif Alshaya, a member of the Board of Alshaya said: “We are delighted to receive this award from the Dubai Department of Economic Development, which recognises Alshaya’s ongoing commitment to innovate on behalf of its customers. With over 300 stores in Dubai, and 2,800 overall across our operations, we work hard to ensure we deliver outstanding service to our customers every time they visit – this award is a great validation of our ongoing efforts.”

The Consumer Friendliness Index, currently in its third year, aims to promote customer satisfaction by fostering healthy competition among retailers and encouraging them to adopt best practices to gain consumer confidence.

Last year Alshaya received recognition from the DED for its strong and ongoing support of DED initiatives, including the ‘Be Right – Know Your Consumer Rights’ advisory service. Since last November, every receipt issued by Alshaya across all its 300+ stores, restaurants and cafes in the Emirate of Dubai has carried details of the DED’s Consumer Rights helpline number and web address, helping to raise awareness of the Dubai government’s ‘Be Right – Know Your Consumer Rights’ advisory service (

The company also produces receipts in both Arabic and English in line with DED guidance, whilst clear Exchange and Refund policies are displayed in store.