Terms & Conditions
Exchange & Refund Policy - UAE
To give our customers confidence to shop with us, our stores offers a full refund within 7 days of purchase in the form of an Alshaya Card to the value of the goods returned and also offers an exchange within 14 days of purchase subject to the below conditions.
Returned items should be in their original and resellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.
For hygiene and safety reasons, swimwear, lingerie, earrings and cosmetics cannot be exchanged or refunded, unless there is a clear manufacturing fault.
Items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of purchase but no refund will be provided on these items.
On gift with purchase promotions, the gift should also be returned along with the purchased product, to receive an exchange.
All non-faulty returns will be refunded in the form of an Alshaya Card to the value of the goods purchased. You can spend money refunded on the Alshaya Card at your leisure any time over the following 12 months.
Our policy does not affect your local statutory rights. Cash refunds will be considered in the case of manufacturing defects.
We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of cards.
Thank you for shopping at our stores. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by emailing us at [email protected], or calling our contact centre on 800-SHAYA or 800-74292.