Exchange & Refund Policy - Oman
To give our customers confidence to shop with us, our stores offer a full refund on non-faulty goods within 15 days of purchase in the form of an Alshaya Card to the value of the goods returned and also offer an exchange within 15 days of purchase subject to the below conditions.
Returned items should be in their original and resellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.
For hygiene and safety reasons, swimwear, lingerie, earrings and cosmetics cannot be exchanged or refunded, unless there is a clear manufacturing fault.
Non-defective items purchased at reduced prices during sale or promotional periods can be exchanged within 3 days of purchase but no refund will be provided on these items.
On gift with purchase promotions, the gift should also be returned along with the purchased product, to receive an exchange.
All non-faulty returns will be refunded in the form of an Alshaya Card to the value of the goods purchased. You can spend money refunded on the Alshaya Card at your leisure any time over the following 12 months.
Cash refunds will be considered within 15 days of purchase in the case of manufacturing defects.
We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of cards.
Thank you for shopping at our stores. We appreciate your custom. Let us know how we can continue to find better ways of meeting your needs in the future by emailing us at [email protected], or calling our contact centre on 22300199.