Customer Contact Centre

At Alshaya we constantly strive to improve our service to you. If you have any concerns, comments, or suggestions, please call our Contact Centre on one of the numbers below.

Online shopping FAQs

Thank you for shopping online with Alshaya. You should receive a confirmation email once you have ordered which contains information about tracking your delivery; all our online shopping brands have help sections on their websites – please click here for general questions about your order.

Customer Feedback

Send us feedback on your shopping experience, by clicking the button below

Customer Feedback

Contact Centre hours:

Saturday - Thursday
10am – 5pm (Kuwait Local Time, GMT +3)
8pm – 12am (Kuwait Local Time, GMT +3)

1pm – 5pm (Kuwait Local Time, GMT +3)
8pm – 12am (Kuwait Local Time, GMT +3)

Talk to us 

Our Contact Centre team is available on the numbers below:

  • Kuwait: 182-12-12
  • UAE: 800-74292
  • KSA: 800-4414440
  • Lebanon: 01-757006
  • Egypt: 02-24803822
  • Jordan: 07-91600356
  • Oman: 22300199
  • Bahrain: 80001320
  • Qatar: 8000-707
  • Morocco: +2120522493747
  • Other Countries: +965-182-12-12