Customer enquiries

Our Contact Centre team is here seven days a week. If you have feedback or concerns please contact us:

  • For questions about your online order or delivery, please check our FAQs
  • Send us feedback on your shopping experience, by clicking here
  • Call our Customer Contact Centre to speak to our team or get quick automated responses on queries such as Alshaya card balances, validity dates etc.


For other enquiries

To help us manage your enquiry in the most effective way please use one of the links below.

To find the nearest store to you please visit the Locations area of this site.

If you are a journalist please visit the Media Centre section of this site.

If you are interested in a career at Alshaya please visit the Careers area of this website. All roles in all markets are advertised on this site.

If you are a vendor of goods or services and want to supply Alshaya, contact [email protected]

Our Location

Alshaya Group is located on Soor Street in the heart of Kuwait City.

Find us on Google Maps


Contact details

Alshaya Group Head Office:

Burj Alshaya
Al Soor Street
Al Mirqab, Kuwait

GPS: 29.3618611, 47.9805575
Phone: +965 2224 2000

Mailing address:

Alshaya Group, PO Box 181,
Safat 13002, Kuwait

Store Training Centre:

Pepsi Cola Street
Behind Mercedes-Benz Garage
Shuwaikh, Kuwait

Social Media: | |

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