• Programme Terms & Conditions
  • Prizes Terms & Conditions

1. These terms and conditions govern your participation in the PRIVILEGES CLUB ('Club') which is operated by M.H. Alshaya Co. W.L.L. and its affiliated companies ('Alshaya'). The terms and conditions may be amended by Alshaya from time to time and continuing participation in the Club constitutes your acceptance of the then current terms and conditions.

2. You accept that Alshaya may:

a) Collect your personal data from all sources and store it together with details of your transactions with Alshaya participating outlets

b) Enter your information into prize draws and other initiatives that the Club launches from time to time

c) Contact you regarding promotions and offers and seek your participation in surveys/focus groups offered by us or our affiliates directly or via third parties (but then only where required for technical reasons, such as via SMS providers)

d) Upon your request, update your profile and preferences so that the Club can better serve your requirements.

3. Any resident or national of a country in which Alshaya operates the Club may join the Club free of charge, by presenting a valid mobile number and their legal name at any Alshaya outlet displaying the PRIVILEGES CLUB logo at which point you will be issued with PRIVILEGES CLUB Card ('Card').

4. It is your responsibility to provide the correct and accurate information. Only one unique mobile number can be associated to each individual Card. A new Card cannot be allocated to an existing mobile number unless you can prove that the mobile number has been assigned to you in which case the previous membership will be cancelled and a new Card will be issued against that mobile number and existing program rewards will be transferred to the new Card.

5. If you wish to avail the benefits of the Club, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You will also choose a password and a user name.

6. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Alshaya immediately of any loss of your Card, unauthorized use of your account or any other breach of security. Alshaya will not be liable for any loss that you may incur as a result of someone else using your Card, password or account, either with or without your knowledge. You may not use anyone else's account at any time, without the permission of the account holder.

7. To qualify for the benefits of the Club, the Card must be presented at each time of purchase at any Alshaya outlet displaying the PRIVILEGES CLUB logo. Alternately the virtual card on the Mobile App may be presented. Benefits are in the form of reward entries to prize draws in accordance with the PRIVILEGES CLUB Prize Draw Ts and Cs.

8. The Club benefits have no monetary value and cannot be sold or transferred. The Card may not be used as a gift, credit or debit card or as a guarantee of payment. Benefits cannot be used in conjunction with any other offer or promotion nor can they be pooled with the benefits of other members of the Club.

9. The Club and/or the benefits associated with the Club are only applicable for retail purchases made at any Alshaya outlet displaying the PRIVILEGES CLUB logo and exclude all Alshaya 'business to business' sales.

10. Alshaya may close the Club or introduce or withdraw any offer at any time without prior notice, subject to first having notified the relevant Ministry. The Card remains the property of Alshaya and Alshaya may suspend or terminate your membership of the Club at any time due to any reason which may result in a legal dispute.

11. Your personal data will only be used as outlined in Alshaya's Privacy Policy which is available at Privacy Policy.

12. This document is in the Arabic and English languages. If there is any discrepancy between the Arabic and the English texts, the Arabic text prevails.

13. These Terms are governed by the laws of the relevant territory in which you are registered with the Club. All Club members irrevocably consent to the exclusive jurisdiction of the courts of the relevant territory for purposes of any legal action arising out of or related to these Terms.

PRIVILEGES CLUB - Prize Draw Terms & Conditions for Kuwait, United Arab Emirates, Bahrain, Qatar and Oman

The PRIVILEGES CLUB prize draws are promoted by M.H. Alshaya Co W.L.L. and its affiliated companies (‘Alshaya’) in selected outlets in countries in which Alshaya operates the PRIVILEGES CLUB.

Eligibility

1. The prize draws are open to all PRIVILEGES CLUB members who have a valid membership and plastic membership card (‘Card’) and/or mobile app with digital membership card (‘Mobile App’), who are above 13 years of age and national or resident of a country in which Alshaya operates the PRIVILEGES CLUB.

2. Employees of Alshaya are automatically excluded from the public prize draws. In accordance with Ministry requirements, first and second degree family members of employees of Alshaya, along with anyone else connected with the prize draw, are not eligible for the prizes and must inform Alshaya if selected as a winner so that the relevant prize may be re-allocated.

3. The committee assigned to declare the winners names reserves the right to disqualify any such person from receipt of any prize and/or require the return of any prizes awarded. In such an event, and subject to any legal requirement, the committee reserves the right to select a new winner for the prize and/or dispose of the prize in any manner it deems fit, in its sole discretion.

4. To redeem prizes, winners must present their original civil or national ID at any Alshaya store or Alshaya Head Office in Kuwait (or other Alshaya office location as advised) and will be required to sign a copy of the same as proof of receipt together with a declaration of eligibility.

Participation – Basic Monthly Prize Draw

1. All PRIVILEGES CLUB members will automatically be entered into the monthly prize draw each time their Card or Mobile App is scanned at the time of their transactions in participating Alshaya outlets (any Alshaya store / restaurant displaying the PRIVILEGES CLUB logo), subject to a minimum cumulative monthly spend of the amount specified in Annex 1.

2. Additional entries into the prize draw will be automatically made for each cumulative spend of the amount as specified in Annex 1 in the relevant month.

3. A single member will be able to win only one prize each month. In the event that an individual with two membership cards (on two mobile numbers) wins multiple prizes, they will be allocated the prize of the highest value. and the PRIVILEGES CLUB committee reserves the right to select a new winner for the additional prize(s).

Participation – Quarterly Super Draw

1. Where advertised in particular countries from time to time, eligible PRIVILEGES CLUB members will be entered into the quarterly super draw, subject to a minimum cumulative monthly spend of the amount as specified in Annex.

2. Additional entries into the quarterly super draw will be automatically made for each cumulative spend of the amount as specified in Annex 1 in the relevant quarter.

3. A single member will be able to win only one prize each quarter. In the event that an individual with two membership cards (on two mobile numbers) wins multiple prizes, they will be allocated the prize of the highest value and the PRIVILEGES CLUB committee reserves the right to select a new winner for the additional prize(s).

4. Notwithstanding the above, the quarterly super draw will not take place in a country where the number of eligible PRIVILEGES CLUB members does not equal or exceed 750 eligible members in the relevant quarter.

Selection of winners

1. Winners' names will be drawn randomly from the list of eligible entrants via electronic draws which shall be monitored by the relevant ministerial authorities where required.

2. The winners’ names will be published on Alshaya’s website and/or on the Mobile App. The winners will also be notified via email, SMS and/or phone as appropriate.

3. The winners are required to claim their prize within the relevant period under their country’s laws. Failure to claim the prize within the relevant period will result in it being forfeited and handled in accordance with the relevant local laws. No claims or further correspondence will be entered into. If a winner is unable to collect a prize within the relevant period, he or she may authorize another person to collect it, subject to completion of the relevant approval forms by both winner and the authorized person, together with the winner’s original Civil ID card and PRIVILEGES CLUB card (copies of which will be taken and retained).

4. Winners agree that Alshaya may use their names and/or photographic images for any reasonable promotional requirements across any media in relation to the prize draw.

5. The prizes are non-transferable, non-exchangeable, and there are no cash alternatives. Alshaya reserves the right to change the prizes, and any other element of the prize draw, for any reason in its sole discretion including due to reasons beyond its control, but in any event only having first notified the Ministry in the relevant country.

6. The personal data submitted as part of the entry process will only be used for the purpose of the prize draw and future marketing as outlined in Alshaya’s Privacy Policy which is available at Privacy Policy.

Authentic Text and Applicable Law

1. This document is in the Arabic and English languages. If there is any discrepancy between the Arabic and the English texts, the Arabic text prevails.

2. These Terms are governed by the laws of the relevant territory in which the relevant member joined the PRIVILEGES CLUB. All PRIVILEGES CLUB members irrevocably consent to the exclusive jurisdiction of the courts of the relevant territory for purposes of any legal action arising out of or related to these Terms.

Annex 1: Cumulative Spend and Entries Earned

No. Country* Cumulative spend per
entry for Monthly Draw		 Cumulative spend per
entry for Super Draw
1 Kuwait KWD. 5.000 KWD. 1,000.000
2 United Arab Emirates AED. 60.00 AED. 12,000.00
3 Bahrain BHD. 6.000 BHD. 1,200.000
4 Oman OMR. 6.000 OMR. 1,200.000
5 Qatar QAR. 60.00 QAR. 12,000.00
*only applicable once the PRIVILEGES CLUB has been launched by Alshaya in the relevant country.

PRIVILEGES CLUB - Monthly Prizes - Terms & Conditions for Kingdom of Saudi Arabia

The PRIVILEGES CLUB prizes are promoted by Alshaya International Trading Co. W.L.L. (‘Alshaya’) in selected outlets in the Kingdom of Saudi Arabia.

Eligibility

1. The monthly prizes are open to all PRIVILEGES CLUB members who have a valid membership and plastic membership card (‘Card’) and/or mobile app with digital membership card (‘Mobile App’), who are above 13 years of age and national or resident of a country in which Alshaya operates the PRIVILEGES CLUB.

2. Employees of Alshaya are automatically excluded. In accordance with Ministry requirements, first and second degree family members of employees of Alshaya, along with anyone else connected, are not eligible for the prizes and must inform Alshaya if selected as a winner so that the relevant prize may be re-allocated.

3. To redeem prizes, winners must present their original civil or national ID at any Alshaya store or Alshaya Head Office in Kingdom of Saudi Arabia (or other Alshaya office location as advised) and will be required to sign a copy of the same as proof of receipt together with a declaration of eligibility.

Participation – Monthly Prizes

1. All PRIVILEGES CLUB members will automatically receive one entry to each monthly prize draw and receive further entries for each 60SAR spent in the relevant month each time their Card or Mobile App is scanned at the time of their transactions in participating Alshaya outlets (any Alshaya store / restaurant displaying the PRIVILEGES CLUB logo).

2. A single member will be able to win only one prize each month. In the event that an individual with two membership cards (on two mobile numbers) wins multiple prizes, they will be allocated the prize of the highest value.

Selection of Winners

1. Winners' names will be selected randomly from the list of entrants which shall be monitored by the relevant ministerial authorities where required.

2. The winners’ names will be published on Alshaya’s website and/or on the Mobile App. The winners will also be notified via email, SMS and/or phone as appropriate.

3. The winners are required to claim their prize within thirty (30) days of publication of the winner’s names. Failure to claim the prize will result in it being forfeited and awarded to an alternative winner on the reserve list, failing which it will be returned to the prize fund for future monthly prizes. No claims or further correspondence will be entered into. If a winner is unable to collect a prize within the relevant period, he or she may authorize another person to collect it, subject to completion of the relevant approval forms by both winner and the authorized person, together with the winner’s original Civil ID card and PRIVILEGES CLUB card (copies of which will be taken and retained).

4. Winners agree that Alshaya may use their names and/or photographic images for any reasonable promotional requirements across any media in relation to the monthly prizes.

5. The prizes are non-transferable, non-exchangeable, and there are no cash alternatives. Alshaya reserves the right to change the prizes, and any other element of the monthly prizes, for any reason in its sole discretion including due to reasons beyond its control, but in any event only having first notified the relevant Ministry.

6. The personal data submitted as part of the entry process will only be used for the purpose of the monthly prizes and future marketing as outlined in Alshaya’s Privacy Policy which is available at Privacy Policy.

Authentic Text and Applicable Law

1. This document is in the Arabic and English languages. If there is any discrepancy between the Arabic and the English texts, the Arabic text prevails.

2. These Terms are governed by the laws of the relevant territory in which the relevant member joined the PRIVILEGES CLUB. All PRIVILEGES CLUB members irrevocably consent to the exclusive jurisdiction of the courts of the relevant territory for purposes of any legal action arising out of or related to these Terms.