Combining two great concepts in one simple piece of plastic, the Alshaya Card is our new, combined Gift Card and Refund Card. Now available in Kuwait, the UAE, KSA, Jordan, Oman, Bahrain, Egypt and Morocco, the Alshaya Card is not only a great gift idea for friends and family, but it also offers a far more convenient way to receive refunds.

As a Gift Card
The ideal gift for friends and family, the Alshaya Card is the perfect way to treat friends and family who love shopping, eating out or meeting up with friends. Topped up to the value of your choice, and presented in a stylish envelope, the Alshaya Card is an exciting new way for you to delight your loved ones.

The Alshaya Card can now be used in all Alshaya stores, restaurants and cafes, so you can indulge in store and then relax and treat yourself to a wide choice of food and beverages. With so many brands to choose from the Alshaya Card opens up a world of treats. In-store leaflets detail the stores where the Alshaya Card can be used in the country of issue.

Once topped up, the Alshaya Card is valid for 12 months and it can be topped up as many times as the card holder wishes for future spending sprees. They can spend as little or as much of the value as they wish at any time, and can check the card balance and validity in store or by calling our Customer Care hotline.

As a Refund Card
The Alshaya Card is not only a great gift idea for friends and family but also offers a far more convenient and flexible way to receive refunds. Once the Card is active all cash refunds will be refunded in the form of an Alshaya Card to the value of the goods purchased. All our other refund terms and conditions remain the same. You can then spend the refunded amount at your leisure over the next 12 months in any of our stores in the country of issue, not just in the store where you bought the goods. For more details about our Exchange and Refund Policy please see in store.

Any questions

Which countries will be introducing the Alshaya Card?
The Alshaya Card is now active in Kuwait, the UAE, KSA, Oman, Jordan, Bahrain, Egypt and Morocco. In store displays will let you know where the Alshaya Card is accepted.

Where can I use my card?
Within the market of issue, the Alshaya Card is acceptable in any Alshaya store, restaurant or cafe where you see the card displayed. Just remember that the card is valid for 12 months from the date of the last top up.

Where can I buy an Alshaya Card?
In all our stores, restaurants and cafes in the countries where the card has been launched. This excludes Pottery Barn and Pottery Barn Kids stores which have their own cards that are used for both gifts and refunds.

Can I spend my Alshaya Card in a different country from where I bought it?
No, you can only use the Alshaya Card in the country of issue - this is clearly shown on the front of the card.

Is there a time limit on the card?
Whether the card is issued for gift or refund purposes, its value is valid for 12 months from the date of the last top up. You can check the validity date at any time by checking in store or calling the Customer Care hotline using the numbers below which are also printed on the reverse of the card.

How do I know what value is stored on my Alshaya Card?
Any Alshaya store can do a balance enquiry on your card and each time you use your card you will receive a receipt showing your balance and the card’s validity date. You can also call the Customer Care hotline.

I have some Alshaya Gift Vouchers - can I still use them?
Yes absolutely. Although we will no longer issue them, Gift Vouchers will continue to be valid.

Terms and Conditions
Please find below our full terms and conditions for the Alshaya Card

If you have any further questions about the Alshaya Card please call our Customer Care team on one of the numbers below or you can simply email us at customercare@alshaya.com